Yanina RohovskaGreat client support is key to success, and at TeqBlaze, we’re always looking for ways to improve. To provide better service and help our partners grow, we’ve restructured our Client Service Team into three dedicated departments: Strategic Onboarding, Technical Support, and Growth Management. This fundamental change ensures our clients receive expert guidance at every stage, from onboarding to technical support and long-term business growth.
What's new?
Each department within our Client Service Team focuses on a critical aspect of each client experience:
The strategic onboarding manager leads the onboarding process and drives a successful project launch. This role involves guiding clients through the initial setup, explaining essential platform features, helping integrate partners, and analyzing performance. By matching our white-label platform's capabilities with clients' goals, the onboarding manager establishes a solid foundation supporting successful outcomes.
The technical support manager deals with daily activities and basic tech work. Their responsibilities include product guidance, troubleshooting, resolving technical issues, and ensuring smooth daily operations.
The growth manager helps clients scale by providing strategic advice and performance insights. They work closely with the Technical Support team to provide clients with the right tools and knowledge to expand their success. The growth manager can also bring in business analysts to manage extra developments or integrate third-party tools, further optimizing and improving our white-label solution.
As part of recent changes, we've also elevated two key leaders. Lilia Matsokha, formerly AM Team Lead/Project Manager, is now VP of Client Service. She focuses on enhancing team efficiency and maintaining our client-first approach. Lilia shares her philosophy:
For me, client-centricity, open communication, and a touch of empathy are the main principles in work. Our greatest strength lies in going beyond technical support and treating our clients as partners rather than customers. At TeqBlaze, we don’t just meet expectations—we exceed them, ensuring our partners reach their full potential.
Nadiia Hrabivska, formerly Deputy AM Team Lead, is now VP of Client Growth. She will strengthen our team’s technical expertise and provide strategic guidance to help clients maximize the TeqBlaze platforms.
The value for our clients
With this newly structured Client Service Team, TeqBlaze is now more efficient, responsive, and aligned with the unique needs of our partners. Clients can expect:
Faster and more personalized onboarding, guaranteeing seamless platform integration and business goals alignment.
Proactive technical support, minimizing disruptions and ensuring smooth daily operations.
Strategic growth guidance, helping clients scale their businesses, optimize white-label platform performance, and increase revenue.
Dedicated specialists for each stage of the journey, providing targeted expertise and tailored support.
Our customer support goes beyond standard technical assistance. Using a proactive approach at TeqBlaze, we regularly connect with clients to help our partners run profitable businesses and achieve their goals. Their success directly contributes to our own.— says Nadiia.
Unleash the TeqBlaze client-oriented approach
At TeqBlaze, our commitment to client success isn’t limited to providing innovative white-label programmatic technology—we strive to build long-lasting partnerships that drive real business growth. Our enhanced Client Service Team structure ensures that every client receives specialized, hands-on support tailored to their unique needs. Whether you need assistance in onboarding, optimizing platform performance, or scaling your business, our experts will guide you with proactive solutions and strategic insights.
As we move forward, our focus remains on refining our services, delivering measurable results, and empowering our partners in the dynamic ad tech industry. Stay connected for future updates, and let's grow together!
